Terms & Conditions
Please read our service terms carefully
Complaint Period
We strive for excellence in every service we provide. If you have any concerns or complaints regarding our work, please notify us within 3 days of service completion.
Important: Complaints submitted after the 3-day period cannot be accepted. This policy ensures we can address issues promptly while the service is fresh.
Service Inspection
To avoid any inconvenience and ensure your complete satisfaction, we kindly ask that you inspect your vehicle before our team leaves the premises.
- Check all interior and exterior surfaces
- Verify all requested services have been completed
- Report any concerns immediately to our team
Our detailers will be happy to address any issues on-site before departure.
Premium Products & Care
We exclusively use premium automotive-grade products specifically designed for professional car detailing. All our products are:
- Safe for all vehicle surfaces and paint types
- pH-balanced and non-corrosive
- Eco-friendly and biodegradable
- Industry-certified and tested
There is a very minimal chance of any damage occurring to your vehicle when using our professional-grade products. However, we handle every vehicle with the utmost care and attention to detail.
Our Commitment to Care
We treat every vehicle as if it were our own. Our highly trained team takes extreme care during every step of the detailing process to ensure:
- Safe handling of all vehicle components
- Protection of sensitive electronics and upholstery
- Proper technique to avoid scratches or swirl marks
- Comprehensive pre-service vehicle inspection
Service Completion & Dispute Policy
No Cash Refund Policy
Once a service is completed and our detailer has left the premises, no cash refunds will be issued. If a genuine issue is identified (e.g. a missed area), our sole remedy is to return and re-do that specific part of the work at no extra charge. Claims must be raised within the existing 3-day complaint window.
Photo Evidence Clause
Our detailers photograph your vehicle before and after every service as standard practice. These photos are time-stamped and retained as evidence of the vehicle's condition and our completed work. Any post-service damage claims will be assessed directly against this photographic record.
Satisfaction Sign-Off
You are required to inspect your vehicle in the presence of the detailer before they depart. If you are satisfied, the service is considered accepted. If you are unavailable or decline to inspect, the service is also considered accepted by default once the detailer leaves. This removes the ability to raise blanket dissatisfaction claims days later.
Customer Responsibilities
- Remove all valuable items from your vehicle before service
- Ensure vehicle is accessible at the scheduled time
- Provide accurate vehicle information during booking
- Notify us of any pre-existing damage or concerns
- Provide access to water and power (if applicable)
Security Deposit & Cancellation Policy
To protect our team's time and ensure commitment from all customers, a $60 security deposit is required at the time of booking. This deposit is held and applied as follows:
24+ Hours Notice
Cancel or reschedule more than 24 hours before your appointment and receive a full $60 refund. No questions asked.
Within 24 Hours
Cancellations made less than 24 hours before the appointment will forfeit the $60 deposit as a cancellation fee to cover our team's lost time.
General Booking Policy
Rescheduling: You may reschedule your appointment free of charge with more than 24 hours notice.
Weather Conditions: We reserve the right to reschedule services due to extreme weather conditions for the safety of our team and your vehicle. Your deposit is fully retained in this case.
No-Show: Failure to be available at the scheduled time and location without notice will result in forfeiture of the security deposit.
Agreement
By booking our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. You specifically agree to our No Cash Refund Policy, Photo Evidence Clause, and Satisfaction Sign-Off requirement. If you have any questions or concerns, please contact us before your scheduled service.