Privacy Policy
How we collect, use & protect your information
Last updated: September 2025
Our Commitment to Your Privacy
Vividwax Mobile Car Detailing ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, book our services, or interact with us.
Information We Collect
We collect information that you provide directly to us when you:
- • Book a service — name, email, phone number, vehicle details, and service address.
- • Create an account — login credentials and profile information.
- • Make a payment — billing details processed securely via our payment providers (we do not store full card numbers).
- • Contact us — any information you share via phone, email, or our contact forms.
- • Use our website — automatically collected data such as IP address, browser type, and pages visited (via analytics tools).
How We Use Your Information
We use the information we collect to:
- • Provide and manage your car detailing bookings and services.
- • Communicate with you about appointments, confirmations, reminders, and service updates.
- • Process payments and issue receipts.
- • Send promotional offers and loyalty rewards (you can opt out at any time).
- • Improve our services, website, and customer experience.
- • Comply with legal obligations and resolve disputes.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only with:
- • Service providers — trusted third parties who help us operate (e.g. payment processors, SMS/email providers) under strict confidentiality agreements.
- • Our team members — staff assigned to your booking who need your details to perform the service.
- • Legal authorities — if required by law, court order, or to protect our rights and safety.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes encrypted data storage, secure payment processing, and restricted access limited to authorised personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for a minimum of 7 years for tax and record-keeping purposes. You may request deletion of your data at any time, subject to legal retention requirements.
Your Privacy Rights
Under the Australian Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012, you have the right to:
- • Access the personal information we hold about you.
- • Request correction of inaccurate or outdated information.
- • Request deletion of your personal information (subject to legal exceptions).
- • Opt out of marketing communications at any time.
- • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we've breached your privacy.
Cookies & Analytics
Our website uses cookies and analytics tools (such as Google Analytics and Google Ads) to understand how visitors use our site and to improve our services. These tools collect anonymous data such as pages visited, session duration, and general location. You can control cookies through your browser settings, though disabling them may affect website functionality.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Updates to this Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The "Last updated" date at the top indicates when the policy was last revised.